Enter and View volunteer (Authorised representative)
Volunteering Opportunities
Healthwatch
Remote
Healthwatch Kirklees and Healthwatch Calderdale are here to gather and represent the views of adults, young people and children living or using services in Calderdale and Kirklees .
About the Organisation
Healthwatch Kirklees and Healthwatch Calderdale are here to gather and represent the views of adults, young people and children living or using services in Calderdale and Kirklees .
It’s crucial that the voices of people who use health and social care services are clearly heard and valued by decision makers. That’s our role.
We want to know what’s working well and what needs to be changed. Together we can make a difference!
An Enter and View volunteer (Authorised representative) listens to people’s experiences of health and care services, including people living in residential homes, to understand what is working well and what can be improved. They are individuals who are authorised by Healthwatch Kirklees or
Healthwatch Calderdale to participate in planned Enter and View activities. Enter and
View visits are conducted by a small group of trained volunteers who visit health and social
care services to:
• Observe the service being provided
• Talk to people who use the service, as well as to visitors, carers and staff who work
there to gather their opinions
• Write a report (which will be publicly available)
• If applicable, make suggestions for improvements
• Follow-up suggested recommendations where necessary
What are we looking for?
What will you get from us?
We are looking for people who are:
• Comfortable talking to people from a range of backgrounds, including about sensitive issues.
• Balancing being warm and approachable with maintaining impartiality, have good listening skills and communicate well with people
• Ability to analyse information to find out what’s working well or needs improvement and be able to feed-back information correctly and factually
• Ability to work in a team
• Computer skills, including Microsoft Word
• Be able to deal with confidential information sensitively and appropriately
• Be punctual and reliable
• Have the time available to commit to training, planning, visits and reporting information
Volunteers are trained to deal with sensitive situations and confidential information
appropriately, and will not interfere with service delivery at the service undergoing the visit
A flexible volunteering opportunity with full induction and training. You will receive regular supervision, support and development in a caring environment. You will gain valuable experience working together with staff members and volunteers as a team.
We will do our best to make reasonable adjustments to support you to make it a volunteering opportunity that you will enjoy.
Other support we can offer is we are happy to provide references after you have completed 25 hours or over. It is important to us for you to feel appreciated and part of our team and we strive to do this.
When do we need you?
Additional Requirements
We are recruiting now for this role. Get in touch and talk to us. Thanks, we look forward to hearing from you soon. For more information contact Katherine Sharp Volunteer and Engagement Officer (Enter and View Lead)
katherine.sharp@healthwatchkirklees.co.uk or telephone 01924 450379 .
We look forward to hearing from you soon.
If you would like to speak to us about other roles, please contact us.
The closing date is May 19th 2025
• You’ll be part of a team which plans Enter and View visits, including speaking to
service managers.
• You’ll talk to people, including family members, carers and staff to get a full picture
about how services are working
• You’ll record these experiences and with your team write a report on what’s working
well and areas for improvement
• You’ll support the Healthwatch staff who talk to service managers about the
changes needed
• As part of a team, you’ll check back to make sure the changes are making a
difference
Perfect for anyone over 18 years old
