Todmorden Information Centre, 15 Burnley Road, Todmorden, OL14 7BU
Todmorden Information Centre provides information about local things to see and do. We have a wide range of information and brochures covering not only Todmorden and Calderdale but also about other parts of Yorkshire and the rest of England.
About the Organisation
The Todmorden Information Centre has been a cornerstone of the community for 37 years, serving as a vital resource for both locals and visitors alike. Established in 1988, the Centre was born out of a desire to showcase Todmorden's unique charm and character and provide a central hub for information and support.
Over the years, the Information Centre has become an integral part of the town's fabric. It has played a key role in promoting local businesses, supporting community events, and preserving Todmorden's rich heritage. The Centre's dedicated team, comprising a manager, trustees, and volunteers, is passionate about sharing its knowledge and enthusiasm for the town with everyone who walks through its doors.
The Information Centre's commitment to the community extends beyond simply providing information. It serves as a meeting point for local groups, a platform for promoting local initiatives, and a source of assistance for those in need. Whether it's helping a visitor discover hidden gems, assisting a resident with local services, or supporting a community project, the Information Centre is always there to lend a helping hand.
The Information Centre is open Monday to Saturday from 10:00 am to 3:00 pm. We are looking for Volunteer Ambassadors to cover shifts of either half a day (10:00 am - 12:30 pm or 12:30 pm - 3:00 pm) or a full day (10:00 am - 3:00 pm).
The primary role of our Ambassadors is to provide cover for the Centre Manager. On average, this equates to 4 or 5 days per month. However, this can increase up to 14 days per month during holiday periods. As a Volunteer Ambassador, you will be the friendly face of Todmorden Information Centre. You will play a vital role in welcoming visitors and residents, providing them with information about local attractions, events, and services.
You will be providing a warm welcome and creating a positive first impression.
Answering enquiries and offering advice and recommendations.
Promoting local attractions and businesses' Sharing your knowledge and enthusiasm for the town.
Selling tickets and merchandise:
Maintaining displays and information:
Assisting with administrative tasks such as data entry, filing, and stock management.
This is a fantastic opportunity to share your passion for Todmorden, contribute to the local community, and gain valuable experience in customer service and tourism.
What are we looking for?
What will you get from us?
The primary role of our Ambassadors is to provide cover for the Centre Manager. On average, this equates to 4 or 5 days per month. However, this can increase up to 14 days per month during holiday periods.
We understand that flexibility is important, and we are happy to work with your availability. We operate a rota system where Ambassadors can indicate their preferred days and times to volunteer.
Excellent communication skills:
Friendly and approachable demeanor:
Good local knowledge:
Customer service skills:
IT literacy: Basic computer skills are needed for tasks such as using the internet, email, and databases.
Teamwork:
Reliability and punctuality:
Initiative and problem-solving:
Previous experience in a customer service or tourism role.
Volunteering experience.
Knowledge of local history and heritage.
Experience with sales and cash handling.
Other language skills.
Remember, full training will be provided, so don't be discouraged if you don't have experience in every area. Enthusiasm and a willingness to learn are key!
Benefits of Volunteering at Todmorden Information Centre:
Make a difference: Contribute to the well-being of your community and help visitors discover the best of Todmorden.
Gain valuable experience:
Meet new people:
Learn about local history and heritage:
Boost your CV:
Be part of a team:
Receive training and support:
Gain a sense of purpose:
Have fun:
Additional Benefits:
Free access to Todmorden Information Centre resources:
Invitation to social events and gatherings: Participate in team-building activities and social events with fellow volunteers.
Recognition for your contribution: Receive appreciation and acknowledgement for your dedication and hard work.
Opportunities for personal and professional development: Develop new skills and explore potential career paths in tourism and customer service.
We value our volunteers and strive to create a positive and supportive environment where they can thrive and make a meaningful contribution to the Todmorden community.
When do we need you?
Additional Requirements
Manager Jacqui Matthews is happy to discuss the role further by phone at 01706 818181, email at info@visittodmorden.co.uk, or in person.
The Todmorden Information Centre has a step-free entrance; however, due to its position in one of the oldest buildings in the centre of Todmorden, access to the facilities is up a single step. Additionally, some of the flooring is not level. We are happy to make reasonable adjustments to accommodate the needs of volunteers with disabilities. Please let us know about any specific requirements you may have, and we will do our best to support you.
Expenses: We can reimburse reasonable travel expenses incurred while volunteering at the Centre.
References: Two references will be required for successful applicants.
